Terms of Service, Privacy Policy, and Return Policy

Effective Date: 31/07/2024

Welcome to Flyminiatures! Please review the following documents carefully. By using our website, www.flyminiatures.com, you agree to our Terms of Service, Privacy Policy, and Return Policy.

Terms of Service

1. Acceptance of Terms

By accessing or using the Site, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use the Site.

2. Products and Orders

  • Product Information: We strive to provide accurate descriptions and images of our products. However, we cannot guarantee that the product descriptions or images are accurate or complete.
  • Order Acceptance: Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

3. Payment

  • Currency: All transactions are processed in Euros (€).
  • Payment Methods: We accept various payment methods, including credit/debit cards and other online payment options.

4. Shipping and Delivery

  • Shipping Costs: Shipping is free for all orders.
  • Delivery Time: Shipping time is typically 1-3 working days.
  • Risk of Loss: Risk of loss passes to you upon delivery of the product.

5. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our Site or products.

6. Changes to Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site constitutes acceptance of the updated terms.

7. Contact Us

For questions regarding these Terms of Service, please contact us at:

Flyminiatures
Email: info@flyminiatures.com

Privacy Policy

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, and billing address.
  • Order Information: Details of the products you purchase, including payment information.
  • Technical Data: Browser type, operating system, and browsing activity on our Site.
  • Usage Data: Information about how you use our Site, such as pages visited and actions taken.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Process Transactions: Handling your orders and managing payments.
  • To Communicate: Sending order confirmations, updates, and promotional materials (if you have opted in).
  • To Improve Our Site: Analyzing usage data to enhance our Site’s functionality and user experience.
  • To Provide Customer Support: Responding to your inquiries and resolving issues.

3. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist with payment processing, order fulfillment, and customer service.
  • Legal Requirements: When required by law or to protect the rights, property, or safety of Flyminiatures, our customers, or others.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember Preferences: Save your preferences and settings.
  • Analyze Usage: Track user behavior to improve our Site.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure.

6. Your Rights

Under applicable data protection laws, you may have rights regarding your personal information, including:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal requirements.
  • Opt-Out: Opt-out of receiving marketing communications from us.

To exercise these rights, please contact us at info@flyminiatures.com.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Flyminiatures
Email: info@flyminiatures.com

Return Policy

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Notification: You must notify us of your intent to return the item within 3 days of receiving your order. This can be done by contacting us at info@flyminiatures.com.
  • Condition: The item must be in its original, unopened packaging.
  • Order Number: You must be able to provide the order number associated with the purchase.
  • Packaging: The product must be returned in its original packaging.

2. Return Process

  1. Contact Us: Email us at info@flyminiatures.com within 3 days of delivery to initiate the return process. Provide your order number and reason for the return.
  2. Return Shipping: You are responsible for the cost of return shipping. Ensure that the item is securely packaged to prevent damage during transit.
  3. Shipping Address: We will provide you with the return address once your return request is approved.

3. Refunds

  • Processing: Refunds will be processed once the returned item is received at our destination and inspected.
  • Condition Check: The item must be in its original, unopened condition. If the item is found to be damaged or not in the condition it was sent, a refund may not be issued.
  • Broken Items: If the product arrives broken, it is considered to be at your own risk. We cannot accept responsibility for damage incurred during return shipping.

4. Exceptions

  • Non-Returnable Items: Items that are not in their original packaging or that have been opened cannot be returned.

5. Contact Information

For any questions or to initiate a return, please contact us at:

Flyminiatures
Email: info@flyminiatures.com

We appreciate your understanding and cooperation.