FREQUENTLY ASKED QUESTIONS
1. What products do you offer at Flyminiatures?
At Flyminiatures, we specialize in 47CM aircraft scale models and plane-related keychains. Our aircraft models are crafted with meticulous attention to detail, while our keychains make great accessories for aviation enthusiasts.
2. How can I order from Flyminiatures?
You can place an order directly through our website. Simply browse our collection, select the items you wish to purchase, and follow the checkout process. If you encounter any issues or need assistance, feel free to contact our customer support.
3. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
4. What are the shipping costs?
Shipping is free on all orders, regardless of the size or destination. We want to ensure a seamless shopping experience for our customers.
5. Do you offer international shipping?
Yes, we offer international shipping. Shipping times will vary depending on your location. Please ensure that your shipping address is complete and accurate to avoid delays.
6. How long will it take to receive my order?
Shipping time is typically 1-3 working days. Processing times may vary, but you will receive a tracking number once your order has been shipped to monitor its status.
7. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
8. What is your return policy?
We accept returns within 14 days of receipt if the product is broken because of a fault at our end, provided the items are in their original condition and packaging. To initiate a return, please contact our customer support team for instructions. Please note that return shipping costs are the responsibility of the customer.
9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with your order number and details of the issue. We will arrange for a replacement or refund as soon as possible.
10. How can I contact customer support?
You can contact our customer support team via the contact form on our website. We are here to assist you with any questions or concerns you may have.
11. Do you have a physical store?
Currently, we operate exclusively online through our website. If you have any specific requests or need more information, please contact us, and we'll be happy to assist.
12. How can I stay updated on new products and promotions?
To stay informed about our latest products and promotions, you can subscribe to our newsletter. Follow us on social media for updates and special offers as well.
13. Are your plane-related keychains customizable?
Currently, our plane-related keychains are not customizable. However, they come in various designs related to aviation and make great gifts for enthusiasts.