FREQUENTLY ASKED QUESTIONS
1. What products do you offer at Flyminiatures?
At Flyminiatures, we specialize in 47CM aircraft scale models and plane-related keychains. Our aircraft models are crafted with meticulous attention to detail, while our keychains make great accessories for aviation enthusiasts.
2. How can I order from Flyminiatures?
You can place an order directly through our website. Simply browse our collection, select the items you wish to purchase, and follow the checkout process. If you encounter any issues or need assistance, feel free to contact our customer support.
3. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
4. What are the shipping costs?
Shipping is free on all orders, regardless of the size or destination. We want to ensure a seamless shopping experience for our customers.
5. Do you offer international shipping?
Yes, we offer international shipping. Shipping times will vary depending on your location. Please ensure that your shipping address is complete and accurate to avoid delays.
6. How long will it take to receive my order?
Shipping time is typically 1-3 working days. Processing times may vary, but you will receive a tracking number once your order has been shipped to monitor its status.
7. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
8. What is your return policy?
We accept returns within 14 days of receipt if the product is broken because of a fault at our end, provided the items are in their original condition and packaging. To initiate a return, please contact our customer support team for instructions. Please note that return shipping costs are the responsibility of the customer.
9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with your order number and details of the issue. We will arrange for a replacement or refund as soon as possible.
10. How can I contact customer support?
You can contact our customer support team via the contact form on our website. We are here to assist you with any questions or concerns you may have.
11. Do you have a physical store?
Currently, we operate exclusively online through our website. If you have any specific requests or need more information, please contact us, and we'll be happy to assist.
12. How can I stay updated on new products and promotions?
To stay informed about our latest products and promotions, you can subscribe to our newsletter. Follow us on social media for updates and special offers as well.
13. What materials are used for your aircraft models?
Our 47CM aircraft models are crafted from high-quality materials, including die-cast metal, plastic, and resin, depending on the model. Each is designed with precision to ensure realism and durability.
14. Are your plane-related keychains customizable?
Currently, our plane-related keychains are not customizable. However, they come in various designs related to aviation and make great gifts for enthusiasts.
TERMS OF SERVICE
Effective Date: 31/07/2024
Welcome to Flyminiatures! By accessing or using our website, www.flyminiatures.com, and making purchases from us, you agree to comply with and be bound by the following terms and conditions (the "Terms of Service"). Please read these Terms of Service carefully before using our Site.
1. Acceptance of Terms
By using the Site, you agree to these Terms of Service, which may be updated from time to time without notice. It is your responsibility to review these Terms regularly.
2. Products and Services
Product Descriptions: We strive to ensure that our product descriptions are accurate. However, we do not warrant that product descriptions or other content on the Site is complete, reliable, or error-free.
Pricing: Prices are subject to change without notice. All prices are listed in Euro (€), and any applicable taxes will be added at checkout.
3. Orders and Payment
Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
Payment: Payment must be made in full at the time of purchase using the methods provided on the Site.
4. Shipping and Delivery
Shipping Costs: We offer free shipping on all orders.
Shipping Time: Orders are typically processed and shipped within 1-3 business days. Delivery times may vary based on location.
5. Returns and Refunds
Return Policy: We accept returns within 3 days of receipt. Products must be returned in their original condition and packaging.
Refunds: Refunds will be processed to the original payment method. Shipping costs are non-refundable and at your own cost.
6. Intellectual Property
Ownership: All content on the Site, including but not limited to text, graphics, logos, and images, is the property of Flyminiatures or its content suppliers and is protected by intellectual property laws.
7. Limitation of Liability
Disclaimer: The Site and its content are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the Site will be uninterrupted or error-free.
Liability: To the fullest extent permitted by law, Flyminiatures shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or products purchased.
8. Indemnification
You agree to indemnify and hold harmless Flyminiatures, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, and expenses arising out of your use of the Site or violation of these Terms of Service.
9. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles.
10. Contact Information
For any questions or concerns regarding these Terms of Service, please contact us at:
Flyminiatures
Email: info@flyminiatures.com
11. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site constitutes acceptance of the updated Terms.
PRVACY POLICY
Effective Date: 31/07/2024
Flyminiatures is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.flyminiatures.com. By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect and process the following types of personal information:
Personal Identification Information: Name, email address, phone number, and billing address.
Order Information: Details of the products you purchase, including payment information.
Technical Data: Browser type, operating system, and browsing activity on our Site.
Usage Data: Information about how you use our Site, such as pages visited and actions taken.
2. How We Use Your Information
We use the information we collect in the following ways:
To Process Transactions: Handling your orders and managing payments.
To Communicate: Sending order confirmations, updates, and promotional materials (if you have opted in).
To Improve Our Site: Analyzing usage data to enhance our Site’s functionality and user experience.
To Provide Customer Support: Responding to your inquiries and resolving issues.
3. How We Share Your Information
We may share your information with:
Service Providers: Third-party vendors who assist with payment processing, order fulfillment, and customer service.
Legal Requirements: When required by law or to protect the rights, property, or safety of Flyminiatures, our customers, or others.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
Remember Preferences: Save your preferences and settings.
Analyze Usage: Track user behavior to improve our Site.
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure.
6. Your Rights
Under applicable data protection laws, you may have rights regarding your personal information, including:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal requirements.
Opt-Out: Opt-out of receiving marketing communications from us.
To exercise these rights, please contact us at info@flyminiatures.com.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our Site is not intended for children under the age of 12. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Flyminiatures
Email: info@flyminiatures.com
REFUND POLICY
Effective Date: 31/07/2024
Thank you for shopping with Flyminiatures. We hope you are satisfied with your purchase. However, if you need to return an item, please review our return policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
Notification: You must notify us of your intent to return the item within 3 days of receiving your order. This can be done by contacting us at info@flyminiatures.com.
Condition: The item must be in its original, unopened packaging.
Order Number: You must be able to provide the order number associated with the purchase.
Packaging: The product must be returned in its original packaging.
2. Return Process
Contact Us: Email us at info@flyminiatures.com within 3 days of delivery to initiate the return process. Provide your order number and reason for the return.
Return Shipping: You are responsible for the cost of return shipping. Ensure that the item is securely packaged to prevent damage during transit.
Shipping Address: We will provide you with the return address once your return request is approved.
3. Refunds
Processing: Refunds will be processed once the returned item is received at our destination and inspected.
Condition Check: The item must be in its original, unopened condition. If the item is found to be damaged or not in the condition it was sent, a refund may not be issued.
Broken Items: If the product arrives broken, it is considered to be at your own risk. We cannot accept responsibility for damage incurred during return shipping.
4. Exceptions
Non-Returnable Items: Items that are not in their original packaging or that have been opened cannot be returned.
5. Contact Information
For any questions or to initiate a return, please contact us at:
Flyminiatures
Email: info@flyminiatures.com
We appreciate your understanding and cooperation.